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Training/Instructional Design

Symptom: Sluggish Productivity, Poor Results
Diagnosis: Lack of Direction, Lack of Goals
Prescription: Call the Team Doctors

Diane’s training programs use small group discussions, exercises, lecture, role-play, and appropriate audio-visual aids to actively engage all participants. To facilitate effective transfer of skills back to the work environment, Diane encourages participants to offer ideas, suggestions, concerns, and share experiences, which provide for a sense of "ownership." Special projects and follow-up assignments help them to apply what they've learned to their work environment.

Training Topics Offered by Diane Hanson and CRD

Team Development: Customized to each individual team, I work with the team to develop shared goals, a plan of action to achieve their goals, define roles and responsibilities, develop an effective communications plan for the team, and establish procedures and processes to complete their work.

Supervisory/ Management Training:

The Role of a Manager
Leadership is Today’s Hectic World
Communicating performance expectations and evaluating performance
Coaching/ Giving constructive feedback
Conducting performance reviews
Creating a motivational work environment
Managing change
Conducting effective meetings
Time management and organization
Communications/Interpersonal skills
Managing conflict
Team leadership
Creating an environment for successful teams
Facilitation skills
Management communications
Problem solving/Creativity
Negotiation skills
Empowering employees/Delegation
Presentation skills
Strategic planning
Interviewing skills including Employment law issues: Sexual harassment, EEO, ADA, hiring/firing issues

Self Development:

Working with diverse personalities
Time management and organization
Communications/Interpersonal skills
Managing conflict
Stress Management
Train the Trainer; Training others/giving clear directions
Presentation skills (training and coaching)

Diane and her Team Doctors specialize in Team Building and Management/Organizational Development

What Diane’s Clients Say:
“To meet our training challenges I look for professionals who can assess our needs and, understanding the County culture, design programs to address our needs. Diane has been a key component of our training program. She has consistently brought innovative, practical, relevant, timely workshops to our employees and is a most dedicated, enthusiastic and energetic presenter. The evaluations of her workshops have been phenomenal. They reflect the enthusiasm of the participants.”

Sue Currie, Employee Development Coordinator
County of Chester, Pennsylvania

Instructional Design

CRD’s instructional design team can help your organization:

Design customized training including technical product training
Develop instructional materials such as facilitator guides, participant guides, self-study programs, CBT and e-learning solutions, job aids, procedural documentation.

Your best training programs stand out because the participants actually improve their work performance as a result. We apply a systematic approach to produce effective and efficient instructional materials, activities, courses and events. We plan, design, create, implement and evaluate instruction. Knowledge of adult learning theory, educational technology and curriculum development all contribute to this directed effort to improve performance.

An Instructional Designer can assist you in developing a training approach and materials that will most effectively and efficiently present the training content. They will not only maximize effectiveness, but will increase retention and application of the knowledge and skills gained from the course. They can often find ways of decreasing the amount of time spent in conducting the training by helping your planning team to focus on the key objectives for the training and developing experiential learning techniques that increase learning effectiveness.

With a staff of experienced professional consultants and instructional designers, Creative Resource Development, Inc., has assisted many major corporations achieve their goals. We have also assisted major pharmaceutical firms with the inception and development of product and sales training programs for numerous product launches.

Contact CRD about Instructional Design

What CRD’s Clients Say:
“CRD’s consultants have done an outstanding job in developing training materials for the scientific commercialization and the Nexium team. I can’t thank you enough for sending those guardian angels to me. If I could hire them full time, I’d do that in a heartbeat. Can’t say enough good things about them. They’ve done a stellar job. In fact they’ve done such a good job that they keep getting back to us to remind us of deadlines that we have let slip by. I just can’t give enough accolades for those folks.”

Al Roach – AstraZeneca

Management/Organizational Development

Diane Hanson and the Team Doctors helps create the culture you need to achieve company goals.

Diane is available to work with managers on:

Strategic Planning
Planning for the future is one of the most important responsibilities of leadership in any organization. Diane can assist you in developing a strategic planning procedure and following it through to completion. She will help you research options for the future, evaluate future direction, facilitate strategic planning meetings, prioritize your objectives, communicate your strategy and priorities to your employees and even help you to successfully implement the plan.
Dealing with change
As your organization grows and/or goes through mergers or acquisitions, management must develop a keen awareness of the impact of change on the organization. Creating a strong vision for the future, and a tactical plan for accomplishing it, can help employees see beyond the immediate chaos and work toward a positive future.
Improving morale
When morale is poor, it's hard to achieve the high levels of productivity you need to succeed in today's competitive world. Positive morale reflects itself in the way employees deal with customers, problems, and each other. Diane works with you to identify morale problems and their causes through personal interviews, focus groups, or surveys. We work with you to develop lasting solutions.
Creating an environment of empowerment and top performance
Diane will help you develop a learning environment in which employees feel comfortable taking the initiative and trying new approaches to problems. Empowerment is one of the key ingredients to getting more done with fewer resources. To accomplish this, everyone must understand new roles and responsibilities. Employees must know the boundaries of their decision-making authority; they need to know what decisions they can make on their own, when they should only provide input, and when management decides.
Developing a customer-focused culture Improve your responsiveness to customers by developing a culture that rewards positive customer relations — one that encourages those closest to the customer to make decisions that improve relationships. It only takes seconds to ruin a customer relationship that took years to build. With so much at stake, employees must understand the crucial role they have in satisfying customers and earning repeat business.

Contact Diane about Management/Organizational Development